Return & Refund Policy

At Grabbio, we want you to have a smooth and reliable shopping experience. If you are not satisfied with an eligible purchase, you may request a return in accordance with the terms below.

Return Eligibility

Eligible products may be returned within [5 days] from the date of delivery.

To qualify for a return:

• The product must be unused and in its original condition.
• The product must include its original packaging, tags, accessories, manuals, and other items supplied with it.
• Proof of purchase or your GRABBIO order details may be required.
• The product must not fall under a non-returnable category.

Non-Returnable Products

Certain products may not be eligible for return for hygiene, safety, customization, or other reasons. These may include:

• Personal care or hygiene products once opened or used
• Customized or personalized products
• Products damaged due to misuse
• Products returned without original packaging or accessories
• Gift cards or digital products, where applicable
• Products specifically marked as non-returnable on the product page

Any product-specific return conditions displayed on the product page will also apply.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us at grabbio.online@gmail.com  as soon as possible after delivery.

Please provide your order number and, where requested, photographs or videos showing the issue so that we can review your request.

Return Process

To request a return, contact us at [grabbio.online@gmail.com] with your order number and reason for the return.

Do not send a product back before receiving return instructions from Grabbio.

Refunds

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges may be non-refundable unless the return is due to an error by GRABBIO or the product arrived damaged, defective, or incorrect.

Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, cancellation may no longer be possible.

Contact Us

For questions regarding returns, refunds, or cancellations, contact:

GRABBIO
Email: grabbio.online@gmail.com
Business Address: Trivandrum,695573 Perukavu